FAQs

What is the top speed of your ebikes?

According to international standards, the top speed of Rurui electric bikes is limited to 15 mph without pedaling.

It is absolutely legal in U.S, and you can ride it without specific license.

How long does it take to recharge the battery?

Charging the battery from empty to full typically takes 4-6 hours. In rare cases, it may take longer to allow the battery management system to balance the battery, particularly when the bike is new or after long periods of storage.

Will my bike comes assembled?

We package all bikes in 85% pre-assembled condition. Under the premise of easy installation, reduce the shipping cost to provide you with the most favorable price.

What's the time I expect to get my bike?

It usually takes 1-2 business days for us to process your order.
Then the bike will get to you in 5 - 12 days.

But please note that we ship by FedEx. The delivery time is estimated according to our recent hundreds of times shipping experiences.

Do you ship to Alaska or Hawaii?

No, we only ship to the contiguous United States.

Can I change my order?

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.

What is the status of my order?

1. You can track the status of your order from your "order history" section on your account page on the website. or

2. Once your order is shipped we will send you another email along with the link to track your order.

Do you accept returns?

Yes, we do accept returns on the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The item should have its original packaging with all the tags etc.

- The return or exchange request is made within 15 days of delivery.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Can’t find your answer?

Contact us and we’ll get back to you as soon as we can