Help Center

Before You Buy

Questions about shipping, returns, ebike fitting, choosing the right bike for you, and other FAQ.

Ebike Basics

General info about batteries, motors, brakes, tire sizes, accessories, and other ebike parts.

Owner Tools

Download your owner's manual, watch an assembly or installation video, learn how to operate your ebike.


Error codes, noises, power issues, adjustments, maintenance tips, and general product support.

Can I change my order?

It is our goal to make sure any mistakes or changes to your order are corrected before shipment occurs. If you need to change the color of your bike, switch the accessories on your order, or if you ordered the wrong product, we are here to help.

If the items in your order have already shipped, we cannot cancel your order. To make a change to your order, please contact us.

Do you sell accessories or replacement parts?

Yes! We want your bike to match your personality and riding style, so you can personalize your bike as you see fit.

Check out our Accessories page to see what’s available, or take a look at our Replacement Parts page. These products cannot be preinstalled on a bike prior to shipment. They will be shipped in their own respective packages. If the part you need is not listed on our website, contact us.

When will my bike ship if I order now?

Thank you for planning to place an order with Rurui E-Bikes! We are so eager to get you riding RURUI as soon as possible and can only imagine how excited you are!

If there's no extra shipping statement on the product page when you visit our store, it means the bike is IN-STOCK now. We will ship it out by the end of the next workdays. The tracking number will send to you via email/SMS once we send it out.

Can I customize my bike by adding or removing parts?

Rurui Bikes tests the compatibility and safety of products sold on our website and in-store, but we cannot guarantee products not made or sold by us. Installing and using aftermarket or third-party parts or accessories is at your own risk.

Before replacing any of the components with aftermarket parts, we recommend you contact us so we can help give you some information on compatibility and how the changes may affect your warranty.

Getting Started with Rurui Bikes

Welcome to the Rurui E-Bikes club! We understand you're excited and can't wait to ride it. Let's take a quick look at how to operate it.

There're three buttons on the left handle, M, Up, and Down;
Press the M button for three seconds to turn on/off the display;
Click the Up/Down button to increase/decrease the PAS/Throttle level (the motor only responds to your pedal/throttle when this is not on zero;)
Press the Up button for three seconds to turn on/off the headlight;
Press the Down button for three seconds to cruise/walk the bike when going/parking.

Display Features and Operation

The display shows details about your bike such as battery charge, speed, and more! This guide will walk you through t See more...

Can’t find your answer?

Contact us and we’ll get back to you as soon as we can.